Frequently Asked Questions
Everything you need to know before you hit the waves.
How are surfboards packaged for shipping?
We take extreme care with our boards. Each surfboard is wrapped in heavy-duty bubble wrap, fitted with reinforced nose and tail protectors, and shipped in a double-walled corrugated cardboard box to ensure it arrives in pristine condition.
What is your return policy on wetsuits?
Wetsuits can be returned within 30 days of purchase, provided they are in brand-new condition with all original tags attached and have not been used in the water.
Do you offer international shipping?
Yes, Surf Station Store ships gear worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that international customers are responsible for any local customs duties.
How do I track my order?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's website so you can monitor your shipment's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through specialized financing partners at checkout.
Can I get advice on which board size is right for me?
Absolutely! Our team of experts is available via live chat or email to provide personalized recommendations based on your skill level, height, weight, and the typical wave conditions you surf.